Dillglove Limited, the data controller and processor, is committed to protecting and respecting the privacy of all those who use our website and our services in line with the EU General Data Protection Regulation (GDPR).
The data we collect is provided by you if you use our website enquiry form, or call/email us to ask for a quote. These personal details will include your name, email and telephone number.
We collect this information so that we can respond to your enquiry. We ask for telephone numbers in case there is a problem with your email address and to contact you directly should we require further information to fulfil your request.
For customers of Dillglove, we store address details as well for us to fulfil our contractual obligation.
The personal details acquired on the website contact form are used to ensure we can adequately respond to your request and fulfil our contract.
If you are a current or past customer, we will also send you notification of new products and services via email. Should you no longer wish to receive these updates, you can reply to our email letting us know, and we will stop sending you this information.
We do not share your details with third parties unless we need to for contractual purposes. For example, we need to pass on your address for delivery. If we take payment over the telephone, we use a secure payment system, and we do not store your card details and shred the details once the transaction has been successful.
Your data is stored on our Gmail email system. For further details about Gmail, please visit https://policies.google.com/privacy.
We will only hold personal data for as long as we believe we can still be of interest to a user. Due to the nature of our business and longevity of our product, we will retain their details, unless told otherwise, for up to 7 years after the most recent purchase.
We take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. Our website complies with all UK national laws and requirements for user privacy and uses a Secure Socket Layer (SSL) certificate, and we take actions to minimise security breaches, for example, using complicated passwords, anti-virus software and being vigilant opening links/files from unknown sources.
We have taken all possible steps to ensure the design and hosting company are aware of, and meet the requirements of GDPR and data law and do all they can to protect and secure our website and the information that we hold.
While we do take all applicable technical and organisational measures to safeguard your data and only use secure servers, it is impossible for us to secure the whole internet entirely. As a user, it is your responsibility to acknowledge this and to understand that the personal details you give to us by your own choice across the internet are transferred at your own risk.
You may request a copy of the personal data we hold for you free of charge, and ask for your information to be amended or removed. To do so, please write to the business address at the bottom of this policy. We will respond to your request within 30 days providing you provide us with proof of identity.
We will update this policy in response to legal, technical or business developments. This policy was last updated in April 2018.
If you have any questions regarding your data and how it is handled, please email firstname.lastname@example.org.
Unit 16 Gracechurch Centre
Sutton Coldfield, B72 1PH